Privacy and Cookies Policy

This Privacy and Cookie Policy sets out the terms and conditions under which EXTÉBOIS, whose registered office is BRESSUIRE - 79, the data controller for the purposes of the Privacy and Cookie Policy (hereinafter, jointly "we" or the "data controllers"), processes the personal data you provide to us when using the extébois website (hereinafter, the "website") or the mobile application namely the computer application intended for use on smartphones, tablets or other mobile devices (hereinafter, the "Application") or other applications, software, digital media, storage facilities or functionalities related to the Extébois commercial brand in France (hereinafter jointly, the "Platform").

When using the Platform, whenever you provide us or we are obligated to access any type of information which, due to the characteristics of the latter, allows us to identify you, potentially including but not limited to: your first name, last name, e-mail address, billing or delivery address, telephone number, type of device (hereinafter, "Personal Data"), whether for the purpose of browsing, purchasing our products or using our services or features, you will be subject to the Privacy and Cookie Policy, the General Terms and Conditions of Purchase and Use, as well as the other documents cited herein (hereinafter jointly, the "Terms and Conditions"), which shall apply at all times and should be consulted to ensure that you agree to them.

1. Collection of Personal Data and purposes of processing

Please note that before using any of our services or features you should read this Privacy and Cookies Policy and the specific section of the Terms and Conditions for the service or feature in question. In each section you will be able to see if there are any specific terms of use, or if there is any specific processing of your Personal Data.

Failure to provide certain mandatory information may prevent your registration as a user or the use of certain features or services available through the Platform.

The user (you) hereby assures that the Personal Data provided is true and accurate, while agreeing to communicate any changes or modifications in this regard. If you provide us with the Personal Data of third parties, you will be responsible for informing them and obtaining their consent to the transfer of such information for the purposes set out in the relevant sections of this Privacy and Cookies Policy. Any loss or damage caused to the Platform, the data controllers or any third-party because of providing incorrect, inaccurate, or incomplete information on the registration forms shall be the sole responsibility of the user.

The data controllers, as appropriate, will use the Personal Data for the following purposes:

1.1 Manage your registration as a user of the Platform. The Personal Data you provide to us will be used to identify you as a user of the Platform and to give you access to the various products, services and features that may be available to registered users.

1.2 To contact you by email, telephone, SMS, or other equivalent forms of electronic communication, such as app push notifications, etc. regarding updates or information messages on subscribed features, products, or services, including security updates to the Platform, if their installation is necessary or recommended.

1.3 To process and manage your requests made using the customer service contact methods available in relation to the Platform or the shops, showrooms, or any distribution entity, as well as to monitor the quality of our service.

The duration of data processing must be either that provided for by law; or a period of three years from the end of the commercial relationship with the customer or prospect; or until the purpose applicable to a specific data ceases to exist. For example, data relating to your orders will be processed for as long as the controller may need to retain it in accordance with applicable laws, and then deleted once this legitimate purpose ceases to exist.

2. Newsletter subscription (if this feature is implemented on this website)

If you subscribe to our newsletter, we will send you information about our products and services via various media, such as email, any other equivalent electronic means (such as SMS, etc.) and push notifications via the Application or Platform if you have activated these notifications on your viewing devices.

Subscribing to our newsletter may involve the use of Personal Data to personalise communication related to the products and services you access via email, SMS, or any of our other electronic media or those of third parties. We may also provide this information to you via push notifications from the Application or Platform if you have enabled these features on your viewing devices. To improve the service we provide, we hereby inform you that the Personal Data related to your online or in-store purchases, likes and dislikes, may be used by a third-party service for the purposes of analysis, user profiling, marketing research and qualitative surveys, and improving our customer interactions.

In case of newsletter cookies, please refer to the Cookies Policy for more information.

The user is free to give his consent to these marketing purposes. In case of refusal of processing, the user will not be informed of our news.

In case of refusal of data profiling, we would not be able to send the user advertising and/or promotional material and/or the newsletter concerning his/her own needs or preferences. If you are a registered user, you can change your preferences regarding the sending of these commercial messages in the "My Account" section if applicable and if the website offers it.
You can also unsubscribe from our newsletter at any time by following the instructions provided in each of our messages or by contacting us via the information available in our legal notice.

3. Data protection rights

The data controllers undertake to respect the confidentiality of your Personal Data and to guarantee the exercise of your rights. In accordance with the French law n° 78-17, modified on January 6, 1978, relating to data processing, files, and freedoms, and in accordance with the provisions of the European GDPR of May 25, 2018; you can exercise your rights of access, rectification, cancellation, and opposition by sending a letter to the company, indicating the reason for your request.

If you decide to exercise these rights, and if your email address is part of the Personal Data you have provided, we will ask you to indicate this in your written request, specifying the email address for which you wish to exercise your rights of access, rectification, cancellation, and opposition.

4. Other necessary uses of your Personal Data

To fulfil the purposes set out in this privacy policy, it may be necessary for us to pass on this Personal Data to third-party companies for logistical, transport and delivery, anti-fraud, statistical, trust, financial, legal, forensic, or marketing analysis purposes. This transfer of Personal Data excludes the transfer or sale of Personal Data for commercial purposes.

For service efficiency purposes, such partners and service providers may be based in the United States or other countries or territories outside the European Economic Area that do not offer the same level of data protection as your country or, where applicable, the European Union.

By accepting this Privacy and Cookies Policy, you expressly authorise us to process and share your Personal Data with the above-mentioned companies and/or to transfer your Personal Data to corresponding partners and service providers located outside the European Economic Area for the purposes described in this document.

5. Information on cookies

On this Platform, we use cookies, which are small files containing information about your navigation on this Platform, for the sole purpose of facilitating your navigation. Please read our Cookie Information to learn more about the cookies we use, their purpose and other important information.

Information on cookies

What is a cookie?
A cookie is a small text file that a website stores on your PC, phone, or other device to collect data about your browsing on that site. Cookies are necessary to make browsing easier and more enjoyable. They do not cause any damage to your computer.

Although this policy uses the general term "Cookies" as the primary method of storing information used on this website, the browser's "local storage" area is also used for the same purposes as Cookies. All the information in this section also applies to this "local storage" area.

For what purposes are cookies used on this website?
Cookies are an essential part of how our website works. The main purpose of our cookies is to optimise your browsing experience. They make it possible, for example, to remember your preferences (language, country, etc.) during navigation and when you access the site later.

The data collected through Cookies allows us to improve our site, by making estimates of usage numbers and patterns, tailoring the site to individual user interests, speeding up searches, etc.

We may occasionally, with your prior consent, use cookies, tags, or similar devices to obtain information that enables us to show you, either from our website or from third-party websites or by other means, advertisements targeted to your browsing habits.

For what purposes are cookies not used on this website?
We do not store any sensitive personal information in the Cookies we use, such as your address, password, credit or debit card details, etc.

Who uses the data stored in the Cookies?
The information stored in the Cookies from our website is used exclusively by our services, except for the cookies referred to hereinafter as "third-party cookies", which are used and managed by external entities to provide us with the services we have requested from them with the aim of improving our services and the user's browsing experience. “Third-party cookies" are mainly used to provide us with access statistics and to guarantee payment transactions.

How can I avoid the use of cookies on this website?
If you do not wish to use cookies on this site within the above limitations, you should first disable the use of cookies in your browser and then delete the cookies stored on your browser associated with this website.
This can be done at any time.

How to disable and prevent the use of cookies?
You can restrict, block, or delete cookies from this website at any time by changing your browser settings as described below. Settings may be different from one browser to another; the configuration of Cookies is usually done in the "Preferences" or "Tools" menus. For more information on how to configure cookies in your browser, please consult the "Help" menu of your browser. Please note that we cannot guarantee the proper functioning of the Platform if cookies are disabled.